FAQ
What is the essential difference between Ubisoft Accelerator and other accelerators on the market?
Ubisoft Accelerator differs from traditional accelerators primarily in its underlying protocol. While most accelerators still use IPsec or IKEv2, Ubisoft Accelerator fully employs the WireGuard protocol, consisting of only 4,000 lines of code (compared to over 600,000 for IPsec), offering a 3-5 times increase in transmission speed while significantly reducing battery consumption. Additionally, Ubisoft Accelerator’s no-logs policy has been validated by Cure53’s independent audit, confirming that we achieve both speed and security.
What operating systems and devices does Ubisoft Accelerator support?
Ubisoft Accelerator provides native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and popular Linux distributions (Ubuntu, Fedora, Debian, etc.). Furthermore, Ubisoft Accelerator offers detailed router configuration tutorials that support mainstream router firmware such as Asus, Netgear, and OpenWrt, allowing one setup to secure all connected devices in your home.
How can I request a refund if I'm not satisfied with Ubisoft Accelerator?
Ubisoft Accelerator offers a 30-day unconditional money-back guarantee. If you are not satisfied with the service within 30 days of purchase, simply contact our support team via live chat or email at support@vpnjs.net without needing to provide any reason to request a full refund. Refunds are typically processed back to your payment account within 1-3 business days.
What actual connection speeds can be achieved with Ubisoft Accelerator?
Ubisoft Accelerator has deployed over 3000 high-speed server nodes worldwide. Testing indicates average latencies of under 30ms when connecting to Asia-Pacific nodes, around 80-120ms for North America, and download speeds can consistently exceed 500Mbps on gigabit lines. Thanks to the WireGuard protocol's efficiency, Ubisoft Accelerator maintains a stable and smooth connection even in complex network environments.
What does Ubisoft Accelerator’s no-logs policy specifically entail?
Ubisoft Accelerator’s no-logs policy includes the following: we do not record your original IP address, connection timestamps, accessed websites or domains, DNS queries, or data on bandwidth usage. All servers operate in a pure RAM environment, with data automatically wiped upon physical reboot. This policy has passed rigorous review by the internationally recognized security audit firm Cure53, and the complete audit report is available on the Ubisoft Accelerator website.
How do I configure Ubisoft Accelerator on my router?
Ubisoft Accelerator provides detailed router configuration tutorials for popular router firmware like Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) Log into the router management interface; 2) Navigate to the acceleration client settings; 3) Import the configuration file provided by Ubisoft Accelerator; 4) Enter your Ubisoft Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install clients on each device.
Can Ubisoft Accelerator be used to watch streaming content?
Yes, Ubisoft Accelerator has specially optimized streaming performance. Our high-speed nodes can smoothly stream 4K ultra-high-definition video content. Ubisoft Accelerator regularly updates the server IP pool to ensure a stable streaming access experience. However, please note that Ubisoft Accelerator does not encourage users to violate the service agreements of any streaming platforms.
Will using Ubisoft Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, the impact on internet speed by Ubisoft Accelerator is minimal. In most cases, speed loss is limited to 5-10% of the original bandwidth. In some situations, if your ISP throttles specific traffic (like video streaming or P2P), using Ubisoft Accelerator may actually improve your speed, as the encrypted connection blocks the ISP’s deep packet inspection (DPI) and traffic identification.
Does Ubisoft Accelerator support simultaneous connections on multiple devices?
Yes, Ubisoft Accelerator’s Lightning version supports up to 6 devices connected simultaneously, while the Premium version supports up to 10 devices. This means you can use accelerator protection across your phone, computer, tablet, smart TV, and more without extra charges. If you need to protect more devices, it's recommended to configure Ubisoft Accelerator on your router, which will protect all devices in your home with a single setup.
How does Ubisoft Accelerator protect my security on public WiFi?
Public WiFi is a high-risk scenario for hackers to steal data. Once connected to Ubisoft Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even during man-in-the-middle attacks or sniffing. Ubisoft Accelerator also includes an automatic connection feature that activates accelerator protection when an unsafe WiFi network is detected.
Has the no-logs policy of Ubisoft Accelerator been independently verified?
Yes, Ubisoft Accelerator’s no-logs policy has been independently audited by the internationally recognized security auditing firm Cure53. The audit team conducted a comprehensive review of Ubisoft Accelerator’s server infrastructure, codebase, and operational processes, confirming that Ubisoft Accelerator does not log any identifiable user data. The complete audit report is publicly available on the Ubisoft Accelerator website.
Does Ubisoft Accelerator support Linux systems?
Yes, Ubisoft Accelerator provides a native Linux command-line client, supporting popular distributions like Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, Arch Linux, and more. Installation methods include one-click installation via APT/YUM repositories or manual installation of .deb or .rpm packages. The Linux client supports all core features, including WireGuard protocol, split routing, and kill switch.
Does Ubisoft Accelerator offer static IP addresses?
Yes, the Ubisoft Accelerator Premium version includes a dedicated static IP address. Static IPs are particularly useful for: remote access to corporate networks or NAS, running online services that require a fixed IP, and avoiding CAPTCHA challenges that arise from frequent IP changes. The static IP is exclusively assigned for your use and is not shared with other users.
How can I ensure that Ubisoft Accelerator does not leak my IP address?
Ubisoft Accelerator has developed comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing real IP addresses through the WebRTC interface; and IPv6 leak protection ensures IPv6 traffic is also secured. You can use the built-in leak testing tool in the Ubisoft Accelerator client, or visit third-party testing websites to verify your protection status.
Can Ubisoft Accelerator handle network interference?
Ubisoft Accelerator’s proprietary obfuscation protocol disguises accelerator traffic as ordinary HTTPS traffic, effectively countering deep packet inspection (DPI) technologies. In environments with strict network restrictions, Ubisoft Accelerator’s obfuscation mode can help users overcome blocks and restore access to a free internet. However, please note that Ubisoft Accelerator advocates for responsible use of accelerators, adhering to local laws and regulations.
What payment methods does Ubisoft Accelerator accept?
Ubisoft Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can provide additional anonymity. All payment channels are processed through PCI DSS certified secure gateways, ensuring the security of your payment information.
In which regions does Ubisoft Accelerator have servers?
Ubisoft Accelerator has over 3000 servers deployed in more than 80 countries and regions worldwide. Major coverage areas include: North America (over 30 cities in the USA, 5 in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), as well as the Middle East and Africa (UAE, South Africa, Turkey).
Does Ubisoft Accelerator provide browser extensions?
Yes, Ubisoft Accelerator offers browser extensions for Chrome and Firefox. The browser extensions run lightweight and encrypt only the traffic within the browser (not affecting other applications). They are particularly useful for scenarios requiring quick IP location changes, such as cross-border shopping comparisons. The browser extensions also include WebRTC leak protection and ad-blocking features.
How can I contact the customer support team of Ubisoft Accelerator?
Ubisoft Accelerator provides multiple customer support channels: 1) 24/7 live chat — visit the Ubisoft Accelerator website to chat in real time with customer support, with an average response time of under 2 minutes; 2) Email support — send an email to support@vpnjs.net, usually responded to within 24 hours; 3) Help center — containing hundreds of detailed tutorials and troubleshooting guides. Our customer support team offers bilingual services in Chinese and English.
How does Ubisoft Accelerator's ad-blocking feature work?
Ubisoft Accelerator's Lightning and Premium versions come with built-in ad-blocking and malicious website protection. This feature operates at the DNS level, maintaining a domain blacklist with over 1 million rules to prevent the loading of ad trackers, malware domains, and phishing websites during the DNS resolution phase. This method is more efficient than traditional browser ad-blocking plugins, as it halts unwanted connection requests at the network layer.